1. Introduction
At TechDTrend ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website techdtrend.com or use our IT support, network setup, computer repair, and cable management services.
2. Information We Collect
We may collect the following types of information:
- Contact information you provide voluntarily — such as your name, email address, and phone number — when you submit our contact form or request a quote.
- Message content you send us through forms, email, or phone calls.
- Technical information automatically collected by your browser, such as IP address, browser type, device information, and pages visited.
- Service information related to work we perform for you, such as network configurations or equipment details, collected only as needed to deliver our services.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested quotes.
- Deliver, maintain, and improve our IT services.
- Communicate with you about appointments, service updates, and support matters.
- Comply with legal obligations and protect our rights.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors interact with the site and to improve user experience. You can disable cookies in your browser settings at any time, though some parts of the site may not function as intended without them.
5. Third-Party Services
We use trusted third-party tools to operate our website — for example, Google Fonts for typography and Web3Forms for processing contact form submissions. These providers may process limited data on our behalf in accordance with their own privacy policies.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, meet our legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, reach out to us:
- TechDTrend
- Email: support@techdtrend.com
- Phone: (365) 299-2922
- Location: Vaughan, ON, Canada
Thank you for trusting TechDTrend with your IT support needs.